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Many changes were made to the Hudson Water and Hudson Public Power utility bills in 2020. Need help figuring it all out? Here’s what you need to know.
In January of 2020, the City of Hudson replaced its outdated billing system with new software. Council approved this upgrade so customers would have the ability to see itemized bills. Though you will now see a “service charge” listed in the details of your bill, this is not a new fee or bill increase and has always been included in your bill. New account numbers for each customer were also a part of this upgrade.
A new customer portal through Invoice Cloud was introduced in November of 2020, allowing customers the 24/7 convenience of viewing their up-to-date balances, making online payments through the portal, and signing up for paperless billing all in one spot. These options were not available through the old portal. You can find this new portal at www.hudson.oh.us/PayMyBill.
Please note that fees do apply when using a credit/debit card or electronic check through the new portal. These fees are charged directly by Invoice Cloud and go straight to Invoice Cloud. The City of Hudson does not collect these fees. Payment options with no fees associated are listed below.
Things to note when using the payment options associated with the new portal:
Here’s how to set up your new customer portal:
How to Pay Your Bill with NO Fees:
If you have questions or need assistance, please do not hesitate to reach out to the City of Hudson Utility Billing staff at 330-342-1710.